What should I send when a TIME MACHINE result seems wrong or fails?

Use Contact us and identify the affected run and what you were doing: an ordinary projection, optimizer, scan or simulation. Include the error message if one appeared, the year and account or entry involved, and the result you expected. Identify the specific value you think is wrong.

For a numerical discrepancy, compare the same dollar view and period. When checking calculations, use the Future dollars results. The Today’s dollars results are discounted for inflation to today. That makes them comparable in terms of purchasing power, but using those discounted figures in cash-flow calculations can give incorrect results.

Read the year’s warnings first. A funding deficit, limited account withdrawal, changed contribution room or a partial first year may explain the result. Save the run and mention its name so the same scenario can be examined.

A report table summarizes the calculation and does not display every intermediate amount. It may therefore be impossible to reconstruct an exact calculation from a few displayed totals alone. Contact us with the specific run and amount if the detailed reports do not explain the difference.